# Lightstep (ServiceNow Cloud Observability): Major incident: Lightstep Webapp and API Experiencing Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2022-01-07 15:24 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/zr4l5dw4pbpt](https://stspg.io/zr4l5dw4pbpt)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/bg9npd41d8wg@befe70633866
- Change 1 of 1 for this incident

Incident page (full timeline): [Lightstep Webapp and API Experiencing Issues](https://rewindex.com/company/lightstep/incidents/bg9npd41d8wg.md)
## What changed

**1. Added: Title**

```diff
+ Lightstep Webapp and API Experiencing Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-01-07 15:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-01-07 17:34 UTC
```

**6. Added: Affected components**

```diff
+ API, US - Change Intelligence, US - Dashboards, US - Explorer, US - Observability - API, US - Service Directory, Web UI - Dashboards, Web UI - Explorer, Web UI - Login, Web UI - Root Cause Analysis, Web UI - Service Directory
```

**7. Added: Update** (investigating) · 2022-01-07 15:24 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2022-01-07 15:38 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (identified) · 2022-01-07 15:39 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (identified) · 2022-01-07 15:48 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2022-01-07 16:06 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (monitoring) · 2022-01-07 16:20 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**13. Added: Update** (resolved) · 2022-01-07 17:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-01-07 15:24 UTC | Major incident: Lightstep Webapp and API Experiencing Issues (this change) | major |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1659aeac9f4403 · Markdown: https://rewindex.com/change/i1659aeac9f4403.md · JSON: https://rewindex.com/api/v1/changes/i1659aeac9f4403 · Generated 2026-10-20T00:48:48.833Z