# Statsig: Major incident: Increased error rates affecting Console APIs

**Summary:** Statsig reported a major incident affecting Console API, with increased 5XX errors starting at 2026-04-13 17:33 UTC. It lasted 6 min and was resolved at 2026-04-13 17:39 UTC; impact was limited to a few customers, and Statsig confirmed config propagation and console APIs were healthy. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-13 17:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/28dwxxgtvx9b](https://stspg.io/28dwxxgtvx9b)
- [Company: Statsig](https://rewindex.com/company/statsig.md)
- Versions: before (none: first archived) → after incident\_version:208/71gd6jgd16vy@59d278a250d2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rates affecting Console APIs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-13 17:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-13 17:39 UTC
```

**6. Added: Affected components**

```diff
+ Console API
```

**7. Added: Update** (investigating) · 2026-04-13 17:33 UTC

```diff
+ **04/13/2026 10:33 PDT Investigating**: We are addressing increased 5XX error rates impacting our console APIs. Investigation and fix is underway **04/13/2026 10:39 PDT Mitigated**: 5XX errors have been resolved and impact was limited to few customers. Config propagation and console APIs are healthy.
```

**8. Added: Update** (resolved) · 2026-04-13 17:39 UTC

```diff
+ Resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-13 17:33 UTC | Major incident: Increased error rates affecting Console APIs (this change) | outage |

All Statsig changes: [timeline](https://rewindex.com/company/statsig/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i15d73223df747d · Markdown: https://rewindex.com/change/i15d73223df747d.md · JSON: https://rewindex.com/api/v1/changes/i15d73223df747d · Generated 2026-10-18T01:30:03.565Z