# Firebolt: Critical incident: Engines fail to start

**Summary:** Firebolt engines failed to start during a critical-impact incident beginning 2022-11-21 15:00 UTC, preventing affected customers from starting engines. The incident lasted 48 min and was resolved at 2022-11-21 15:49 UTC; Firebolt did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-11-21 15:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zqn0zpjk7142](https://stspg.io/zqn0zpjk7142)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/p57gf40wlhpg@d1fae14f3017
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Engines fail to start
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-11-21 15:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-11-21 15:49 UTC
```

**6. Added: Affected components**

```diff
+ Engines, Firebolt Components - Engines
```

**7. Added: Update** (identified) · 2022-11-21 15:00 UTC

```diff
+ [Major issue] The issue is being investigated. We are working hard to get this resolved ASAP.
```

**8. Added: Update** (identified) · 2022-11-21 15:26 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2022-11-21 15:27 UTC

```diff
+ We identified the issue and are working actively towards a resolution
```

**10. Added: Update** (monitoring) · 2022-11-21 15:29 UTC

```diff
+ We aim to get this resolved within the next 30 mins.
```

**11. Added: Update** (resolved) · 2022-11-21 15:49 UTC

```diff
+ This incident has been resolved!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-11-21 15:00 UTC | Critical incident: Engines fail to start (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i15bafcc163db46 · Markdown: https://rewindex.com/change/i15bafcc163db46.md · JSON: https://rewindex.com/api/v1/changes/i15bafcc163db46 · Generated 2026-10-18T02:54:58.389Z