# Plaid: Major incident: Service Disruption Impacting Chase connections

**Summary:** Plaid reported a major disruption affecting Chase connections: Chase downtime impacted all channels and data recipients, including item adds and API calls through Plaid. The incident started at 2026-10-11 08:25 UTC and was resolved at 2026-10-11 09:09 UTC, lasting 44 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-11 08:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.plaid.com/incidents/01M4N11K0FNGH20B3Q9NV2B3T2](https://status.plaid.com/incidents/01M4N11K0FNGH20B3Q9NV2B3T2)
- [Company: Plaid](https://rewindex.com/company/plaid.md)
- Versions: before (none: first archived) → after incident\_version:298/01M4N11K0FNGH20B3Q9NV2B3T2@87de80c76a85
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service Disruption Impacting Chase connections
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-11 08:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-11 09:09 UTC
```

**6. Added: Update** (investigating) · 2026-10-11 08:25 UTC

```diff
+ Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.
```

**7. Added: Update** (resolved) · 2026-10-11 09:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-11 08:25 UTC | Major incident: Service Disruption Impacting Chase connections (this change) | outage |

All Plaid changes: [timeline](https://rewindex.com/company/plaid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i153dc03b89a634 · Markdown: https://rewindex.com/change/i153dc03b89a634.md · JSON: https://rewindex.com/api/v1/changes/i153dc03b89a634 · Generated 2026-10-18T02:29:34.692Z