# Neon: Major incident: Operations timing out in us-east-1

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-09-05 17:11 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c85d010b60588e28a9e](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c85d010b60588e28a9e)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c85d010b60588e28a9e@9384f13a2f5a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Operations timing out in us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-05 17:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-05 17:50 UTC
```

**6. Added: Affected components**

```diff
+ Project/Branch Operations
```

**7. Added: Update** (investigating) · 2025-09-05 17:11 UTC

```diff
+ Investigating: (17:11) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Monitoring: (17:26) The issue is mitigated and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-09-05 17:50 UTC

```diff
+ The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-05 17:11 UTC | Major incident: Operations timing out in us-east-1 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1525952d6562f1 · Markdown: https://rewindex.com/change/i1525952d6562f1.md · JSON: https://rewindex.com/api/v1/changes/i1525952d6562f1 · Generated 2026-10-18T06:41:42.155Z