# Lightstep (ServiceNow Cloud Observability): Major incident: Degraded spans queries

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-06-06 09:59 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/hp6vn78s7x64](https://stspg.io/hp6vn78s7x64)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/xs7j5gtmxy74@827cd4ae3cab
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded spans queries](https://rewindex.com/company/lightstep/incidents/xs7j5gtmxy74.md)
## What changed

**1. Added: Title**

```diff
+ Degraded spans queries
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-06 09:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-06 20:02 UTC
```

**6. Added: Affected components**

```diff
+ Observability - Alerting - Streams Alerting, Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, Observability - Web UI - Dashboards, Observability - Web UI - Notebooks, US - Dashboards, US - Notebooks, US - Streams Alerting, US - Trace Assembly, US - Trace Statistics
```

**7. Added: Update** (investigating) · 2024-06-06 09:59 UTC

```diff
+ We are currently investigating the issue.
```

**8. Added: Update** (monitoring) · 2024-06-06 10:42 UTC

```diff
+ A fix has been implemented and we're monitoring the results.
```

**9. Added: Update** (resolved) · 2024-06-06 20:02 UTC

```diff
+ The incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-06 09:59 UTC | Major incident: Degraded spans queries (this change) | major |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i14f4fdef56da97 · Markdown: https://rewindex.com/change/i14f4fdef56da97.md · JSON: https://rewindex.com/api/v1/changes/i14f4fdef56da97 · Generated 2026-10-20T00:00:43.933Z