# GitLab: Major incident: Failures when GitLab Runners pull container image

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-14 05:23 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69ddcf3f75cad505fa6eed55](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69ddcf3f75cad505fa6eed55)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/69ddcf3f75cad505fa6eed55@d6cf83d2725e
- Change 1 of 1 for this incident

Incident page (full timeline): [Failures when GitLab Runners pull container image](https://rewindex.com/company/gitlab/incidents/69ddcf3f75cad505fa6eed55.md)
## What changed

**1. Added: Title**

```diff
+ Failures when GitLab Runners pull container image
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-14 05:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-14 08:05 UTC
```

**6. Added: Affected components**

```diff
+ CI/CD
```

**7. Added: Update** (investigating) · 2026-04-14 05:23 UTC

```diff
+ We are investigating the failure of GitLab runners to pull container images. We will provide updates as more information becomes available.
```

**8. Added: Update** (identified) · 2026-04-14 06:09 UTC

```diff
+ We have identified an MR that causes this issue. We are working on reverting this change.
```

**9. Added: Update** (monitoring) · 2026-04-14 07:01 UTC

```diff
+ The rollback is finished and our internal testing indicates that GitLab-maintained images are once again pulling as expected. We will monitor the situation before marking this incident as resolved. More details https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21778
```

**10. Added: Update** (resolved) · 2026-04-14 08:05 UTC

```diff
+ We continued to monitor following the rollback and have confirmed that image pulls are functioning normally for GitLab Runners. This incident is now resolved. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21778
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-14 05:23 UTC | Major incident: Failures when GitLab Runners pull container image (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1471de88f7a840 · Markdown: https://rewindex.com/change/i1471de88f7a840.md · JSON: https://rewindex.com/api/v1/changes/i1471de88f7a840 · Generated 2026-10-18T12:19:13.158Z