# Keeper: Major incident: AWS outage affecting KeeperPAM connections and scheduled rotations

**Summary:** Keeper reported a major outage affecting KeeperPAM cloud connections, scheduled rotations and discovery operations due to an AWS outage in US-EAST-1. It started at 2025-10-20 17:25 UTC and was resolved at 2025-10-20 20:31 UTC, lasting 3 h 5 min; Keeper cleared the alert as most AWS services were restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 17:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/09y8zn8d18l7](https://stspg.io/09y8zn8d18l7)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/jlx290809n55@f741ddf97be2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AWS outage affecting KeeperPAM connections and scheduled rotations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 17:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 20:31 UTC
```

**6. Added: Affected components**

```diff
+ Enterprise Application Components (Installed or On-Prem) - Keeper Connection Manager, Enterprise Application Components (Installed or On-Prem) - Keeper Secrets Manager, Keeper Connection Manager, Keeper Secrets Manager
```

**7. Added: Update** (identified) · 2025-10-20 17:25 UTC

```diff
+ There are intermittent connectivity issues due to the AWS outage in US-EAST-1 affecting KeeperPAM cloud connections, scheduled rotations and discovery operations.
```

**8. Added: Update** (resolved) · 2025-10-20 20:31 UTC

```diff
+ Clearing this alert as most AWS services are restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 17:25 UTC | Major incident: AWS outage affecting KeeperPAM connections and scheduled rotations (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i13e7ad2b1f60b3 · Markdown: https://rewindex.com/change/i13e7ad2b1f60b3.md · JSON: https://rewindex.com/api/v1/changes/i13e7ad2b1f60b3 · Generated 2026-10-18T00:39:14.678Z