# Prisma: Major incident: Accelerate degraded operation

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-02-04 18:25 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/lfwnjyjv41x2](https://stspg.io/lfwnjyjv41x2)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/h1189zcktdg3@432f21c6e790
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate degraded operation](https://rewindex.com/company/prisma/incidents/h1189zcktdg3.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate degraded operation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-04 18:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-04 18:59 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (identified) · 2026-02-04 18:25 UTC

```diff
+ Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.
```

**8. Added: Update** (monitoring) · 2026-02-04 18:47 UTC

```diff
+ Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.
```

**9. Added: Update** (resolved) · 2026-02-04 18:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-04 18:25 UTC | Major incident: Accelerate degraded operation (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i13d8c79840669c · Markdown: https://rewindex.com/change/i13d8c79840669c.md · JSON: https://rewindex.com/api/v1/changes/i13d8c79840669c · Generated 2026-10-19T23:13:17.034Z