# DigitalOcean: Major incident: Limited access to Deepseek V4 Pro model

**Summary:** DigitalOcean reported a major incident affecting Deepseek V4 Pro in Serverless Inference and Agent Platform, with users receiving error 429 messages. It started at 2026-07-04 22:13 UTC and was resolved at 2026-07-05 00:53 UTC, lasting 2 h 39 min. Engineering implemented a fix and confirmed the model was operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-04 22:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wwsc9zft1lxd](https://stspg.io/wwsc9zft1lxd)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)
- Versions: before (none: first archived) → after incident\_version:83/wvj4t3y98gs7@cfe0b8b32f26
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Limited access to Deepseek V4 Pro model
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-04 22:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-05 00:53 UTC
```

**6. Added: Affected components**

```diff
+ Agentic Inference Cloud - Inference, Agentic Inference Cloud - Model Services, Inference, Model Services
```

**7. Added: Update** (investigating) · 2026-07-04 22:13 UTC

```diff
+ Our Engineering team is investigating reports of an incident affecting the Deepseek V4 Pro model in Serverless Inference and Agent Platform. Users may experience errors when attempting to use this model, specifically receiving error 429 messages. We apologize for the inconvenience and are working to resolve the issue as soon as possible. We will provide an update once we have more information.
```

**8. Added: Update** (monitoring) · 2026-07-04 23:18 UTC

```diff
+ Our Engineering team has implemented a fix for the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform. The model should now be operational, and users should no longer receive error 429 messages when attempting to use it. We are currently monitoring the situation to ensure the fix is successful and the model is functioning as expected. We will post an update if any further issues arise. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.
```

**9. Added: Update** (resolved) · 2026-07-05 00:53 UTC

```diff
+ Our Engineering team has confirmed that the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform has been fully resolved. The model is now operational, and users should be able to use it without experiencing any errors. If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-04 22:13 UTC | Major incident: Limited access to Deepseek V4 Pro model (this change) | outage |

All DigitalOcean changes: [timeline](https://rewindex.com/company/digitalocean/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i13ceeafe06a687 · Markdown: https://rewindex.com/change/i13ceeafe06a687.md · JSON: https://rewindex.com/api/v1/changes/i13ceeafe06a687 · Generated 2026-10-18T03:22:19.026Z