# Typeform: Critical incident: Typeform Builder - Degraded - Builder not loading

**Summary:** Typeform reported a critical Builder loading incident that could affect form creation/editing, starting 2024-02-23 12:00 UTC and resolved at 2024-02-23 12:37 UTC (36 min). A fix was implemented; users still experiencing issues were advised to refresh or clear their browser cache. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-02-23 12:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xz3nx8sys6cn](https://stspg.io/xz3nx8sys6cn)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/rk2xmyd3wc9c@b2fc9acb8f62
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Builder - Degraded - Builder not loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-23 12:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-23 12:37 UTC
```

**6. Added: Affected components**

```diff
+ Builder / Create UI - Email Follow-ups, Builder / Create UI - Form creation, Builder / Create UI - Media, Builder / Create UI - Publish form, Email Follow-ups, Form creation, Media, Publish form
```

**7. Added: Update** (identified) · 2024-02-23 12:00 UTC

```diff
+ We have identified  errors impacting our Builder. Users Create/Edit form may be impacted. We are working on resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 744920 | TU-9021
```

**8. Added: Update** (identified) · 2024-02-23 12:26 UTC

```diff
+ We continue working on resolving the errors impacting our Builder service. As of now, we have identified the root cause for this incident and the fix is being applied now.  Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
```

**9. Added: Update** (resolved) · 2024-02-23 12:37 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident resolved.  If users still experience any issues, they should try refreshing/clearing the cache in their browser. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-23 12:00 UTC | Critical incident: Typeform Builder - Degraded - Builder not loading (this change) | outage |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1380d2a62ddd1a · Markdown: https://rewindex.com/change/i1380d2a62ddd1a.md · JSON: https://rewindex.com/api/v1/changes/i1380d2a62ddd1a · Generated 2026-10-18T01:30:27.129Z