# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-12 09:19 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003806](https://status.salesforce.com/incidents/20003806)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003806@c733268ccdd9
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003806.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-12 09:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-13 11:15 UTC
```

**6. Added: Affected components**

```diff
+ 15 instances, Core Service
```

**7. Added: Update** (update) · 2026-03-13 12:06 UTC

```diff
+ During the impact window, users with Salesforce Platform licenses may have been unable to log in to Salesforce. Services were functioning normally for other users. A release was identified as the trigger, and we rolled back the change to resolve the issue. Initial communications we provided via: https://status.salesforce.com/incidents/20003805
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-12 09:19 UTC | Major incident: Service Disruption: Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i137d41e70d1cb0 · Markdown: https://rewindex.com/change/i137d41e70d1cb0.md · JSON: https://rewindex.com/api/v1/changes/i137d41e70d1cb0 · Generated 2026-10-18T12:19:09.758Z