# Sumo Logic: Critical incident: Problem with Metrics Collection in Australia (AU)

**Summary:** Sumo Logic reported a critical Metrics Collection incident in Australia (AU), causing latency in processing and displaying metrics data. It started at 2026-02-13 09:53 UTC and was resolved at 2026-02-13 10:43 UTC, lasting 50 min; a fix was implemented and normal operation restored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-02-13 09:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r5lqtxvtnbbq](https://stspg.io/r5lqtxvtnbbq)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)
- Versions: before (none: first archived) → after incident\_version:292/spzbwpbq7588@f67694047e0c
- Change 1 of 1 for this incident

Incident page (full timeline): [Problem with Metrics Collection in Australia (AU)](https://rewindex.com/company/sumo-logic/incidents/spzbwpbq7588.md)
## What changed

**1. Added: Title**

```diff
+ Problem with Metrics Collection in Australia (AU)
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-13 09:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-13 10:43 UTC
```

**6. Added: Affected components**

```diff
+ Australia (AU) - Metrics Collection, Metrics Collection
```

**7. Added: Update** (investigating) · 2026-02-13 09:53 UTC

```diff
+ We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.
```

**8. Added: Update** (monitoring) · 2026-02-13 10:37 UTC

```diff
+ We have implemented a fix for the issue affecting Metrics Collection. The symptoms are: latency in processing and displaying metrics data.  We are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-02-13 10:43 UTC

```diff
+ We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-13 09:53 UTC | Critical incident: Problem with Metrics Collection in Australia (AU) (this change) | degradation |

All Sumo Logic changes: [timeline](https://rewindex.com/company/sumo-logic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1345907ec84188 · Markdown: https://rewindex.com/change/i1345907ec84188.md · JSON: https://rewindex.com/api/v1/changes/i1345907ec84188 · Generated 2026-10-19T01:56:05.555Z