# Jupyter (Anaconda): Major incident: Investigating "no items found" error on community channels page

**Summary:** The community channels page showed a "no items found" error in an incident rated major, with the AI Platform Application and Premium Package Repository listed as affected components. It started at 2025-09-15 17:21 UTC and lasted 3 h 4 min, resolving at 2025-09-15 20:25 UTC after a fix was implemented. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-15 17:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n6p3rt49yfd7](https://stspg.io/n6p3rt49yfd7)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/844jmf7wx2b9@427ba9c3e386
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating "no items found" error on community channels page
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-15 17:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-15 20:25 UTC
```

**6. Added: Affected components**

```diff
+ AI Platform Application - anaconda.com/app, Anaconda.com - AI Platform Application - anaconda.com/app, Anaconda.com - Premium Package Repository - repo.anaconda.com/repo, Premium Package Repository - repo.anaconda.com/repo
```

**7. Added: Update** (investigating) · 2025-09-15 17:21 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-09-15 17:26 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2025-09-15 19:00 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (monitoring) · 2025-09-15 19:42 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-09-15 20:25 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-15 17:21 UTC | Major incident: Investigating "no items found" error on community channels page (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i12cc9d321a64a1 · Markdown: https://rewindex.com/change/i12cc9d321a64a1.md · JSON: https://rewindex.com/api/v1/changes/i12cc9d321a64a1 · Generated 2026-10-18T00:54:11.481Z