# Convex: Major incident: Some custom domains not working

**Summary:** Convex reported a major incident affecting many custom domains, which failed with TLS errors due to a misconfiguration; listed components were Free & Starter, Live Traffic - Database Services, and Live Traffic - Function Runtime. It lasted 35 min, from 2026-02-10 01:26 UTC to 2026-02-10 02:01 UTC; all hostnames were reconfigured before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-10 01:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sgyxmyfqf677](https://stspg.io/sgyxmyfqf677)
- [Company: Convex](https://rewindex.com/company/convex.md)
- Versions: before (none: first archived) → after incident\_version:140/hlygqf9dqymt@ec7660c2eb51
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some custom domains not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-10 01:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-10 02:01 UTC
```

**6. Added: Affected components**

```diff
+ Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
```

**7. Added: Update** (identified) · 2026-02-10 01:26 UTC

```diff
+ A misconfiguration caused many custom domains to stop working with a TLS error. We are rolling out a fix.
```

**8. Added: Update** (monitoring) · 2026-02-10 01:31 UTC

```diff
+ All hostnames have been reconfigured and should be available again.
```

**9. Added: Update** (resolved) · 2026-02-10 02:01 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-10 01:26 UTC | Major incident: Some custom domains not working (this change) | outage |

All Convex changes: [timeline](https://rewindex.com/company/convex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i122bed7e8756a2 · Markdown: https://rewindex.com/change/i122bed7e8756a2.md · JSON: https://rewindex.com/api/v1/changes/i122bed7e8756a2 · Generated 2026-10-18T03:29:10.977Z