# NordLayer: Major incident: Possible login issues with applications and Browser Extension

**Summary:** NordLayer reported a major login incident affecting its applications and Browser Extension, with increased failed login attempts. It started at 2024-11-20 15:49 UTC and was resolved at 2024-11-20 17:23 UTC, lasting 1 h 33 min. A fix was implemented at 16:48 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-11-20 15:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v8l43yxnmz4r](https://stspg.io/v8l43yxnmz4r)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/vyg8k0pg646f@630c4a1e7051
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Possible login issues with applications and Browser Extension
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-11-20 15:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-11-20 17:23 UTC
```

**6. Added: Affected components**

```diff
+ NordLayer applications, NordLayer Applications
```

**7. Added: Update** (investigating) · 2024-11-20 15:49 UTC

```diff
+ We have noticed an increase in failed login attempts both for NordLayer applications and our Browser Extension.
```

**8. Added: Update** (identified) · 2024-11-20 16:40 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-11-20 16:48 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-11-20 17:23 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-11-20 15:49 UTC | Major incident: Possible login issues with applications and Browser Extension (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i12235215b5ca6a · Markdown: https://rewindex.com/change/i12235215b5ca6a.md · JSON: https://rewindex.com/api/v1/changes/i12235215b5ca6a · Generated 2026-10-18T01:54:27.598Z