# MongoDB Atlas: Major incident: VoyageAI elevated errors

**Summary:** All VoyageAI models experienced elevated errors, affecting VoyageAI Embedding and Reranking Models; MongoDB Atlas rated the impact major. The incident started at 2026-07-27 23:37 UTC and was resolved at 2026-07-27 23:48 UTC, with a reported duration of 10 min. No cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 23:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3jdp09pjhycy](https://stspg.io/3jdp09pjhycy)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)
- Versions: before (none: first archived) → after incident\_version:152/j9qrqtwlq8jg@8a9be6cc48ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ VoyageAI elevated errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 23:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 23:48 UTC
```

**6. Added: Affected components**

```diff
+ VoyageAI Embedding and Reranking Models
```

**7. Added: Update** (investigating) · 2026-07-27 23:37 UTC

```diff
+ All VoyageAI models are experiencing elevated errors. We are investigating the issue.
```

**8. Added: Update** (investigating) · 2026-07-27 23:47 UTC

```diff
+ We have fully recovered as of 16:41 PST.
```

**9. Added: Update** (resolved) · 2026-07-27 23:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 23:37 UTC | Major incident: VoyageAI elevated errors (this change) | outage |

All MongoDB Atlas changes: [timeline](https://rewindex.com/company/mongodb-atlas/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i103e2c6c443205 · Markdown: https://rewindex.com/change/i103e2c6c443205.md · JSON: https://rewindex.com/api/v1/changes/i103e2c6c443205 · Generated 2026-10-18T00:54:11.451Z