# Typeform: Major incident: Typeform Results/Summary Report - Unavailable

**Summary:** Typeform reported a major outage affecting Results panel access to Responses and Summary Report, starting 2024-10-07 13:28 UTC and lasting 18 h 33 min. A fix restored response access while response counters remained affected; the incident was resolved at 2024-10-08 08:02 UTC with counters restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-10-07 13:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qhgc0xfbpkn6](https://stspg.io/qhgc0xfbpkn6)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/8n64g554qrnc@1d100fee1c55
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Results/Summary Report - Unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-07 13:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-08 08:02 UTC
```

**6. Added: Affected components**

```diff
+ Responses, Results - Responses, Results - Summary, Summary
```

**7. Added: Update** (identified) · 2024-10-07 13:28 UTC

```diff
+ We have identified errors impacting our Results panel. Users accessing Responses or the Summary Report may be impacted. We are working on a resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 801371 | INC-64
```

**8. Added: Update** (identified) · 2024-10-07 14:08 UTC

```diff
+ We are working on resolving the errors impacting our Results panel with high priority.  We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
```

**9. Added: Update** (monitoring) · 2024-10-07 14:51 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in Workspaces and Responses tab.  Next update in ~30 minutes or as soon as it's available.
```

**10. Added: Update** (monitoring) · 2024-10-07 15:51 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in Workspaces and Responses tab.  We will update this status once the responses counter is restored.
```

**11. Added: Update** (monitoring) · 2024-10-08 06:47 UTC

```diff
+ We are glad to inform you that a fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in the Workspaces, Responses tab and Connect tab.  We will update this status once the responses counter is restored.
```

**12. Added: Update** (resolved) · 2024-10-08 08:02 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident resolved. Users will be able to see responses under the Responses tab and the response counter has been restored.  We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-07 13:28 UTC | Major incident: Typeform Results/Summary Report - Unavailable (this change) | outage |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i10023dca5df716 · Markdown: https://rewindex.com/change/i10023dca5df716.md · JSON: https://rewindex.com/api/v1/changes/i10023dca5df716 · Generated 2026-10-18T01:30:00.163Z