# Sprout Social: Major incident: X/ Twitter Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-09 18:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k1dm9mknc1c6](https://stspg.io/k1dm9mknc1c6)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/ypvt6k975qp7@38156447c404
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ X/ Twitter Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-09 18:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-09 21:33 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-05-09 18:43 UTC

```diff
+ Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features.  As a result of these issues, you may experience: - Issues creating or editing Listening topics that include X as a source. - Issues loading X conversations in the Smart Inbox. - X data missing in Reports.  We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
```

**8. Added: Update** (monitoring) · 2025-05-09 19:59 UTC

```diff
+ X's service is operational and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-05-09 21:33 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-09 18:43 UTC | Major incident: X/ Twitter Outage (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0fadce96865090 · Markdown: https://rewindex.com/change/i0fadce96865090.md · JSON: https://rewindex.com/api/v1/changes/i0fadce96865090 · Generated 2026-10-18T00:38:31.672Z