# AssemblyAI: Major incident: Cloudflare outage affecting documentation access and Google Auth flow on dashboard

**Summary:** AssemblyAI reported a major outage preventing documentation access and Google Authentication sign-in to the dashboard, attributed to an ongoing Cloudflare incident. It started at 2025-11-18 14:15 UTC and was resolved at 2025-11-18 20:58 UTC, lasting 6 h 43 min; access was reported restored at 15:15 UTC, with Cloudflare’s normal operation confirmed at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 14:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/17j15kxd993y](https://stspg.io/17j15kxd993y)
- [Company: AssemblyAI](https://rewindex.com/company/assemblyai.md)
- Versions: before (none: first archived) → after incident\_version:2/08spl3bhjnqt@875a34b272e6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cloudflare outage affecting documentation access and Google Auth flow on dashboard
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 14:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 20:58 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Web - Dashboard, Website, Web - Website
```

**7. Added: Update** (investigating) · 2025-11-18 14:15 UTC

```diff
+ Due to the ongoing incident with Cloudflare, our documentation is unable to be accessed and users cannot use Google Authentication to sign in to their dashboard.
```

**8. Added: Update** (identified) · 2025-11-18 14:23 UTC

```diff
+ Due to the ongoing incident with Cloudflare, our documentation is unable to be accessed and users cannot use Google Authentication to sign in to their dashboard.
```

**9. Added: Update** (monitoring) · 2025-11-18 15:15 UTC

```diff
+ Our documentation is now accessible and all users can sign-in to the dashboard using Google Authentication. We will continue to monitor the situation in case anything changes.
```

**10. Added: Update** (resolved) · 2025-11-18 20:58 UTC

```diff
+ Cloudflare has restored normal operation, and access to our documentation and Google Authentication is fully restored. All services are functioning as expected, and the incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 14:15 UTC | Major incident: Cloudflare outage affecting documentation access and Google Auth flow on dashboard (this change) | outage |

All AssemblyAI changes: [timeline](https://rewindex.com/company/assemblyai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0f9277adb18736 · Markdown: https://rewindex.com/change/i0f9277adb18736.md · JSON: https://rewindex.com/api/v1/changes/i0f9277adb18736 · Generated 2026-10-18T03:55:54.320Z