# Drata: Major incident: Email outage 08/14/2025

**Summary:** Drata reported a major email outage starting 2025-08-14 16:14 UTC, with all emails stuck rather than sending. The incident lasted 19 min and was resolved at 2025-08-14 16:34 UTC; Drata confirmed all emails were being sent as usual. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-14 16:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xktwzrn65mrl](https://stspg.io/xktwzrn65mrl)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/jhwcp114953b@cfd951b0dcfd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Email outage 08/14/2025
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-14 16:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-14 16:34 UTC
```

**6. Added: Update** (identified) · 2025-08-14 16:14 UTC

```diff
+ An outage has caused an issue in sending emails resulting in all emails being stuck. We have found the issue and are working on a solution.
```

**7. Added: Update** (monitoring) · 2025-08-14 16:28 UTC

```diff
+ The issue was resolved, we're monitoring to ensure all emails go out and the issue doesn't re-occur.
```

**8. Added: Update** (monitoring) · 2025-08-14 16:33 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**9. Added: Update** (resolved) · 2025-08-14 16:34 UTC

```diff
+ The issue is resolved, all emails are being sent out as usual.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-14 16:14 UTC | Major incident: Email outage 08/14/2025 (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0f88c05bd18465 · Markdown: https://rewindex.com/change/i0f88c05bd18465.md · JSON: https://rewindex.com/api/v1/changes/i0f88c05bd18465 · Generated 2026-10-18T02:55:28.432Z