# Crusoe: Major incident: Partial Outage in eu-iceland1-a

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-09-30 18:45 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/vh074vyfy0qq](https://stspg.io/vh074vyfy0qq)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)
- Versions: before (none: first archived) → after incident\_version:709/ly940gbf6ncz@f66b5f72f1e5
- Change 1 of 1 for this incident

Incident page (full timeline): [Partial Outage in eu-iceland1-a](https://rewindex.com/company/crusoe/incidents/ly940gbf6ncz.md)
## What changed

**1. Added: Title**

```diff
+ Partial Outage in eu-iceland1-a
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-30 18:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-01 00:00 UTC
```

**6. Added: Affected components**

```diff
+ eu-iceland1, GPU Virtual Machines - eu-iceland1
```

**7. Added: Update** (investigating) · 2025-09-30 18:45 UTC

```diff
+ We are currently investigating an issue impacting virtual machine accessibility in eu-iceland1-a region. Some users may be unable to access their VMs at this time. We appreciate your patience and will provide updates as more information becomes available.
```

**8. Added: Update** (investigating) · 2025-09-30 19:48 UTC

```diff
+ We're making significant progress in resolving the virtual machine accessibility issues in the eu-iceland1-a region. We apologize for the continued disruption and thank you for your patience as we work to restore full service. We will provide another update as soon as more information is available or when services are fully restored. You can continue to contact our support team at support@crusoecloud.com, if there are any other concerns.
```

**9. Added: Update** (identified) · 2025-09-30 20:34 UTC

```diff
+ We have identified and mitigated the issue. Although no further impact is expected, we are continuing to monitor. If you are still experiencing issues, please reach out to us through support@crusoecloud.com and we will investigate further.
```

**10. Added: Update** (monitoring) · 2025-09-30 21:55 UTC

```diff
+ A fix has been applied and the outage has been mitigated. Services have returned to normal operations in eu-iceland1-a region. We are continuing to monitor. Please contact support@crusoecloud.com if you are still experiencing any issues.
```

**11. Added: Update** (resolved) · 2025-10-01 00:00 UTC

```diff
+ This incident has been resolved. Please contact support@crusoe.ai if you are still experiencing any issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-30 18:45 UTC | Major incident: Partial Outage in eu-iceland1-a (this change) | major |

All Crusoe changes: [timeline](https://rewindex.com/company/crusoe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0f81c3d88431d0 · Markdown: https://rewindex.com/change/i0f81c3d88431d0.md · JSON: https://rewindex.com/api/v1/changes/i0f81c3d88431d0 · Generated 2026-10-20T00:48:57.945Z