# Netlify: Major incident: Errors accessing Netlify-hosted sites

**Summary:** Netlify reported a major outage affecting access to Netlify-hosted sites on the High-Performance Edge Network and Standard Edge Network; customers could also experience issues accessing the Netlify application and its features. It started at 2026-09-21 15:12 UTC and was resolved at 2026-09-21 16:37 UTC, lasting 1 h 24 min. Netlify reported implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-21 15:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dg78fdxlmwr9](https://stspg.io/dg78fdxlmwr9)
- [Company: Netlify](https://rewindex.com/company/netlify.md)
- Versions: before (none: first archived) → after incident\_version:198/51xt0pq7tgl5@d051ce8193d4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors accessing Netlify-hosted sites
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-21 15:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-21 16:37 UTC
```

**6. Added: Affected components**

```diff
+ High-Performance Edge Network, Standard Edge Network
```

**7. Added: Update** (investigating) · 2026-09-21 15:12 UTC

```diff
+ We are investigating reports of errors affecting access to Netlify-hosted sites. Our engineering team is actively investigating the issue. We will provide additional updates as more information becomes available.
```

**8. Added: Update** (investigating) · 2026-09-21 15:30 UTC

```diff
+ We are continuing to investigate this issue. Customers may also experience issues accessing the Netlify application and its features.
```

**9. Added: Update** (identified) · 2026-09-21 15:45 UTC

```diff
+ We have identified the issue and are working to restore normal service. We will provide another update as more information becomes available.
```

**10. Added: Update** (monitoring) · 2026-09-21 15:52 UTC

```diff
+ A fix has been implemented and we are monitoring the results. We will provide another update as we continue to monitor recovery.
```

**11. Added: Update** (resolved) · 2026-09-21 16:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-21 15:12 UTC | Major incident: Errors accessing Netlify-hosted sites (this change) | outage |

All Netlify changes: [timeline](https://rewindex.com/company/netlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0f721dea9623f6 · Markdown: https://rewindex.com/change/i0f721dea9623f6.md · JSON: https://rewindex.com/api/v1/changes/i0f721dea9623f6 · Generated 2026-10-18T00:58:19.313Z