# Box: Major incident: [Medium] Issue with Enterprise Event Reports

**Summary:** Box’s major-impact incident caused missing or outdated data in Admin Console event-based reports and Insights, Enterprise Events API results, and Box AI unit usage. It ran from 2026-10-08 01:48 UTC to 2026-10-08 03:54 UTC (2 h 5 min); Box processed delayed enterprise event data and restored full functionality. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-08 01:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m4y0wyxljb1s](https://stspg.io/m4y0wyxljb1s)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/gpq20z01s4y9@88b449b02d49
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Medium] Issue with Enterprise Event Reports
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 01:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 03:54 UTC
```

**6. Added: Affected components**

```diff
+ Box Platform / API - Events API, Box Web Application - Enterprise Reports, Enterprise Reports, Events API
```

**7. Added: Update** (investigating) · 2026-10-08 01:48 UTC

```diff
+ Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.
```

**8. Added: Update** (identified) · 2026-10-08 02:21 UTC

```diff
+ Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.
```

**9. Added: Update** (identified) · 2026-10-08 02:53 UTC

```diff
+ Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.
```

**10. Added: Update** (identified) · 2026-10-08 03:19 UTC

```diff
+ Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.
```

**11. Added: Update** (monitoring) · 2026-10-08 03:38 UTC

```diff
+ Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.
```

**12. Added: Update** (resolved) · 2026-10-08 03:54 UTC

```diff
+ After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 01:48 UTC | Major incident: \[Medium\] Issue with Enterprise Event Reports (this change) | degradation |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0f702ca9668a35 · Markdown: https://rewindex.com/change/i0f702ca9668a35.md · JSON: https://rewindex.com/api/v1/changes/i0f702ca9668a35 · Generated 2026-10-18T03:33:46.318Z