# Hookdeck: Critical incident: Outpost API Unavailable

> Critical incident: Outpost API Unavailable. Detected 2026-11-14 by Rewindex: what changed on Hookdeck’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i0f4e7e3938223f
Last updated: 2026-11-14T13:13:10Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-14 11:07 UTC · Detected: 2026-11-14 13:13 UTC
- Source: n/a
- [Company: Hookdeck](https://rewindex.com/company/hookdeck.md)
- Versions: before (none: first archived) → after incident\_version:736/1125266@ac9fc01e6f8a
- Change 1 of 2 for this incident

Incident page (full timeline): [Outpost API Unavailable](https://rewindex.com/company/hookdeck/incidents/1125266.md)
## What changed

**1. Added: Title**

```diff
+ Outpost API Unavailable
```

**2. Added: Impact**

```diff
+ none
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-11-14 13:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-11-14 13:11 UTC
```

**6. Added: Update** (resolved) · 2026-11-14 13:11 UTC

```diff
+ The Outpost API was unavailable on November 14 from 11:07 to 11:45 UTC, in all regions. During this window, requests returned 200 OK (until 11:38) or 404 (after), but were not processed. Events published in this window were not accepted. Please re-publish them. Events accepted before 11:07 were delivered as normal. API keys and event data were not exposed. The cause was a custom domain setting on another account. Custom domains can no longer use Hookdeck hostnames. Full report: https://app.notion.com/p/418783a05de281c1a49cf50839f91a15
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-14 11:07 UTC | Critical incident: Outpost API Unavailable (this change) | critical |
| 2026-11-14 13:33 UTC | [Incident updated: Outpost API Unavailable](https://rewindex.com/change/r0525a009a949c6.md) |  |

Next: [change](https://rewindex.com/change/r0525a009a949c6.md) · All Hookdeck changes: [timeline](https://rewindex.com/company/hookdeck/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Outpost API Unavailable on Hookdeck’s status page, changed 2026-11-14 11:07 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/i0f4e7e3938223f
- Citation: Hookdeck, “Critical incident: Outpost API Unavailable” (2026-11-14 11:07 UTC). Archived by Rewindex: https://rewindex.com/change/i0f4e7e3938223f (CC BY 4.0).
- Markdown link: `[Hookdeck: Critical incident: Outpost API Unavailable (2026-11-14)](https://rewindex.com/change/i0f4e7e3938223f)`


---
Canonical: https://rewindex.com/change/i0f4e7e3938223f · Markdown: https://rewindex.com/change/i0f4e7e3938223f.md · JSON: https://rewindex.com/api/v1/changes/i0f4e7e3938223f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-15T00:21:13.499Z