# Doppler: Major incident: Background job delays impacting sync, webhook and email delivery

**Summary:** Doppler reported a major incident delaying integration sync, webhooks and email delivery, starting at 2025-11-20 15:55 UTC and resolved at 2025-11-20 19:46 UTC; the reported duration was 3 h 50 min. A fix was implemented by 18:54 UTC, but no cause or fix details were stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-11-20 15:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m9f4qljcp5mf](https://stspg.io/m9f4qljcp5mf)
- [Company: Doppler](https://rewindex.com/company/doppler.md)
- Versions: before (none: first archived) → after incident\_version:308/sj4vq0mnkl5d@a4aba09e5601
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Background job delays impacting sync, webhook and email delivery
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-20 15:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-20 19:46 UTC
```

**6. Added: Affected components**

```diff
+ AWS IAM Dynamic Secrets, AWS MySQL Rotation, AWS Parameter Store, AWS Secrets Manager, AWS User Key Rotation, Azure App Service, Azure Dev Ops, Azure Key Vault, CircleCI, Codefresh, Dashboard (dashboard.doppler.com), Fly.io, GCP Secret Manager, GitHub, Heroku, Integrations - AWS IAM Dynamic Secrets, Integrations - AWS MySQL Rotation, Integrations - AWS Parameter Store, Integrations - AWS Secrets Manager, Integrations - AWS User Key Rotation, Integrations - Azure App Service, Integrations - Azure Dev Ops, Integrations - Azure Key Vault, Integrations - CircleCI, Integrations - Codefresh, Integrations - Fly.io, Integrations - GCP Secret Manager, Integrations - GitHub, Integrations - Heroku, Integrations - Laravel Forge, Integrations - Netlify, Integrations - Railway, Integrations - Render, Integrations - SendGrid Rotation, Integrations - Splunk, Integrations - Twilio Rotation, Integrations - Vercel, Laravel Forge, Netlify, Railway, Render, SendGrid Rotation, Splunk, Twilio Rotation, Vercel
```

**7. Added: Update** (investigating) · 2025-11-20 15:55 UTC

```diff
+ We are currently investigating an issue involving delays impacting integration sync, webhook and email delivery.
```

**8. Added: Update** (investigating) · 2025-11-20 16:43 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-11-20 18:54 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-11-20 19:46 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-20 15:55 UTC | Major incident: Background job delays impacting sync, webhook and email delivery (this change) | degradation |

All Doppler changes: [timeline](https://rewindex.com/company/doppler/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0f2bfb9ec34c28 · Markdown: https://rewindex.com/change/i0f2bfb9ec34c28.md · JSON: https://rewindex.com/api/v1/changes/i0f2bfb9ec34c28 · Generated 2026-10-18T02:28:35.868Z