# Firebolt: Critical incident: Loading databases could fail

**Summary:** Firebolt reported a critical outage in which database loading could fail, preventing UI connections and potentially affecting API requests. It started at 2022-01-24 09:24 UTC and was resolved at 2022-01-24 13:25 UTC, lasting 4 h 0 min. A fix was implemented and monitored before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-01-24 09:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2vtpl8gb0dlc](https://stspg.io/2vtpl8gb0dlc)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/c1vxs93h06zh@76b5747c3aa1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Loading databases could fail
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-01-24 09:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-01-24 13:25 UTC
```

**6. Added: Affected components**

```diff
+ API, Databases, Engines, Firebolt Components - API, Firebolt Components - Databases, Firebolt Components - Engines, Firebolt Components - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2022-01-24 09:24 UTC

```diff
+ We have a general issue with loading databases, you may not be able to connect to your databases from the UI, it may also affect requests from the API. Our engineers are working to resolve it soon, and we will update once resolved.
```

**8. Added: Update** (identified) · 2022-01-24 11:11 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2022-01-24 13:11 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2022-01-24 13:25 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-01-24 09:24 UTC | Critical incident: Loading databases could fail (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0f1c08e53a3923 · Markdown: https://rewindex.com/change/i0f1c08e53a3923.md · JSON: https://rewindex.com/api/v1/changes/i0f1c08e53a3923 · Generated 2026-10-18T02:55:34.279Z