# Mattermost: Major incident: Incident with workspace logins

**Summary:** Mattermost reported a major incident affecting logins to Cloud Workspaces and Workspaces, starting at 2023-08-21 06:07 UTC and resolved at 2023-08-21 07:27 UTC after 1 h 20 min. A mitigation was applied at 06:54 UTC; no specific cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-08-21 06:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pjrwcl97bbvn](https://stspg.io/pjrwcl97bbvn)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)
- Versions: before (none: first archived) → after incident\_version:106/fs72cw82p25n@63dd9ae58428
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Incident with workspace logins
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-08-21 06:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-08-21 07:27 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Workspaces, Workspaces
```

**7. Added: Update** (investigating) · 2023-08-21 06:07 UTC

```diff
+ We are investigating reports of degraded availability for Workspace logins. We’re investigating the cause and will provide more information as soon as it's available.
```

**8. Added: Update** (identified) · 2023-08-21 06:20 UTC

```diff
+ We identified an issue that impacts login in the workspace. We are working on mitigation and we will provide more information as soon as it's available.
```

**9. Added: Update** (monitoring) · 2023-08-21 06:54 UTC

```diff
+ We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
```

**10. Added: Update** (monitoring) · 2023-08-21 06:55 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2023-08-21 07:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-08-21 06:07 UTC | Major incident: Incident with workspace logins (this change) | outage |

All Mattermost changes: [timeline](https://rewindex.com/company/mattermost/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0ef238020ec9f4 · Markdown: https://rewindex.com/change/i0ef238020ec9f4.md · JSON: https://rewindex.com/api/v1/changes/i0ef238020ec9f4 · Generated 2026-10-18T03:31:47.415Z