# Metabase Cloud: Critical incident: Issues on our Cloud

**Summary:** Metabase Cloud Platform experienced downtime rated critical, starting at 2022-10-11 17:43 UTC and resolved at 2022-10-11 17:53 UTC (computed duration: 9 min). Metabase confirmed service was restored but did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-10-11 17:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f5rcynfxbp4j](https://stspg.io/f5rcynfxbp4j)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)
- Versions: before (none: first archived) → after incident\_version:71/80ct9qpr2ztp@92d3395798e3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues on our Cloud
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-10-11 17:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-10-11 17:53 UTC
```

**6. Added: Affected components**

```diff
+ Metabase Cloud Platform
```

**7. Added: Update** (investigating) · 2022-10-11 17:43 UTC

```diff
+ We're currently investigating an issue that is causing downtime on our Cloud
```

**8. Added: Update** (investigating) · 2022-10-11 17:43 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2022-10-11 17:53 UTC

```diff
+ Service has been restored, we will provide more details about the issue as soon as possible. In case you have further questions, please reach out to our support email.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-10-11 17:43 UTC | Critical incident: Issues on our Cloud (this change) | outage |

All Metabase Cloud changes: [timeline](https://rewindex.com/company/metabase-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0ebb8c317bd6da · Markdown: https://rewindex.com/change/i0ebb8c317bd6da.md · JSON: https://rewindex.com/api/v1/changes/i0ebb8c317bd6da · Generated 2026-10-18T03:28:54.196Z