# WorkOS: Major incident: Elevated Admin Portal Errors

**Summary:** WorkOS reported a major incident affecting Admin Portal link loading for customers without custom domains, starting at 2026-09-14 19:08 UTC and resolved at 2026-09-14 20:00 UTC (51 min). WorkOS reported a fix at 19:16 UTC and monitored before resolution; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-14 19:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/396gdks9z81c](https://stspg.io/396gdks9z81c)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/9k9qkbn16cgp@e25ff474367d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Admin Portal Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-14 19:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-14 20:00 UTC
```

**6. Added: Affected components**

```diff
+ Admin Portal, Supporting Services - Admin Portal
```

**7. Added: Update** (investigating) · 2026-09-14 19:08 UTC

```diff
+ We are investigating an issue loading Admin Portal links for customers without custom domains. We will share more information as soon as it's available.
```

**8. Added: Update** (monitoring) · 2026-09-14 19:16 UTC

```diff
+ We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring.
```

**9. Added: Update** (resolved) · 2026-09-14 20:00 UTC

```diff
+ We've resolved an issue loading Admin Portal links for customers without custom domains. If you're still experiencing issues please contact support.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-14 19:08 UTC | Major incident: Elevated Admin Portal Errors (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0eab6bfdd71b9a · Markdown: https://rewindex.com/change/i0eab6bfdd71b9a.md · JSON: https://rewindex.com/api/v1/changes/i0eab6bfdd71b9a · Generated 2026-10-18T01:30:35.473Z