# Amplitude: Major incident: Shared Embeds and Public Links Unavailable

**Summary:** Amplitude reported a major outage: shared embeds and public dashboard/chart links displayed blank pages between 00:24 UTC Jul 9 and 08:50 UTC. The incident started at 2026-07-09 09:12 UTC and resolved at 2026-07-09 09:45 UTC (33 min). Rolling back the affected service restored rendering; no data was lost and no customer action was needed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-09 09:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3pgpjvnvfmnk](https://stspg.io/3pgpjvnvfmnk)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)
- Versions: before (none: first archived) → after incident\_version:49/8myp9wjxjfrt@a7c283fa5ae1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Shared Embeds and Public Links Unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-09 09:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-09 09:45 UTC
```

**6. Added: Affected components**

```diff
+ Analytics - Web Reporting, Web Reporting
```

**7. Added: Update** (monitoring) · 2026-07-09 09:12 UTC

```diff
+ Between 2026-07-08 5:24 PM PT (00:24 UTC Jul 9) and 2026-07-09 1:50 AM PT (08:50 UTC), shared embeds and public dashboard/chart links displayed blank pages. Customers accessing shared Amplitude content via embed URLs or public links were unable to view charts during this window. We identified the cause and mitigated by rolling back the affected service. Shared embeds and public links are rendering normally again. No data was lost and no customer action is needed. We are monitoring stability and will post a final update by 3:00 AM PT (10:00 UTC).
```

**8. Added: Update** (resolved) · 2026-07-09 09:45 UTC

```diff
+ This incident is resolved. Shared embeds and public links have been stable since 1:50 AM PT (08:50 UTC), and we have verified affected links render normally. A permanent fix ships later today. No data was lost and no customer action is needed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-09 09:12 UTC | Major incident: Shared Embeds and Public Links Unavailable (this change) | outage |

All Amplitude changes: [timeline](https://rewindex.com/company/amplitude/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0e3c1214e75d22 · Markdown: https://rewindex.com/change/i0e3c1214e75d22.md · JSON: https://rewindex.com/api/v1/changes/i0e3c1214e75d22 · Generated 2026-10-18T00:39:28.438Z