# Travis CI: Critical incident: API is down on .ORG

**Summary:** Travis CI’s .ORG API had a critical outage starting 2020-03-27 20:14 UTC, resolved at 2020-03-27 21:51 UTC after 1 h 36 min. Travis CI reported implementing a fix and monitoring its infrastructure and upstream provider Google; customers using the .ORG API were affected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-03-27 20:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/0v04r5y0xmyj](http://stspg.io/0v04r5y0xmyj)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/wfwd9y5x4k0p@655e65360652
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ API is down on .ORG
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-03-27 20:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-03-27 21:51 UTC
```

**6. Added: Affected components**

```diff
+ API
```

**7. Added: Update** (investigating) · 2020-03-27 20:14 UTC

```diff
+ We are investigating an outage on the .ORG API. We will provide updates based on our findings. Thank you
```

**8. Added: Update** (monitoring) · 2020-03-27 20:26 UTC

```diff
+ We implemented a fix for the issue and are monitoring the results. Thank you
```

**9. Added: Update** (monitoring) · 2020-03-27 20:57 UTC

```diff
+ We are continuing to monitor our infrastructure and one of our upstream providers, Google [1]. We will provide additional updates once these systems are fully functional. Thank you [1] https://status.cloud.google.com/incident/cloud-networking/20004
```

**10. Added: Update** (resolved) · 2020-03-27 21:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-03-27 20:14 UTC | Critical incident: API is down on .ORG (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0e09df0a180ac1 · Markdown: https://rewindex.com/change/i0e09df0a180ac1.md · JSON: https://rewindex.com/api/v1/changes/i0e09df0a180ac1 · Generated 2026-10-18T03:33:48.746Z