# Cursor: Major incident: Investigating service degradation — Grok Bot

**Summary:** Cursor reported a major Grok Bot degradation: some users received slow responses or no response. The incident ran from 2026-09-18 17:19 UTC to 2026-09-18 23:02 UTC, lasting 5 h 43 min. A fix was implemented by 19:53 UTC, when Cursor said Grok Bot should be responding normally again. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-18 17:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k5db4cd96jlz](https://stspg.io/k5db4cd96jlz)
- [Company: Cursor](https://rewindex.com/company/cursor.md)
- Versions: before (none: first archived) → after incident\_version:11/14xbn0wxbpdb@6cbb667d52f8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating service degradation — Grok Bot
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-18 17:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-18 23:02 UTC
```

**6. Added: Affected components**

```diff
+ Grok Bot
```

**7. Added: Update** (investigating) · 2026-09-18 17:19 UTC

```diff
+ We are investigating a service degradation affecting Grok Bot.
```

**8. Added: Update** (identified) · 2026-09-18 19:01 UTC

```diff
+ The root cause has been identified and a fix is being rolled out. Some users may see Grok Bot respond slowly or not respond at all. We will provide another update shortly.
```

**9. Added: Update** (monitoring) · 2026-09-18 19:53 UTC

```diff
+ A fix has been implemented and we are monitoring for service restoration. Grok Bot should be responding normally again.
```

**10. Added: Update** (resolved) · 2026-09-18 23:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-18 17:19 UTC | Major incident: Investigating service degradation — Grok Bot (this change) | degradation |

All Cursor changes: [timeline](https://rewindex.com/company/cursor/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0de1eea89ff18e · Markdown: https://rewindex.com/change/i0de1eea89ff18e.md · JSON: https://rewindex.com/api/v1/changes/i0de1eea89ff18e · Generated 2026-10-18T02:28:32.942Z