# Trello: Major incident: Issue with search and moving cards for some users

**Summary:** Some Trello.com customers experienced intermittent errors moving cards between boards or searching for cards. Trello rated the outage major; it started at 2024-07-25 19:31 UTC and was resolved at 2024-07-25 20:27 UTC, lasting 56 min. Trello confirmed normal operation but did not specify the cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-07-25 19:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fn6qd2t28g32](https://stspg.io/fn6qd2t28g32)
- [Company: Trello](https://rewindex.com/company/trello.md)
- Versions: before (none: first archived) → after incident\_version:114/nz23zc08jkfx@ec906d3c92b5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with search and moving cards for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-25 19:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-25 20:27 UTC
```

**6. Added: Affected components**

```diff
+ Trello.com
```

**7. Added: Update** (investigating) · 2024-07-25 19:31 UTC

```diff
+ We are investigating reports of intermittent errors for some Trello customers when moving cards between boards or searching for cards. We will provide more details once we identify the root cause.
```

**8. Added: Update** (investigating) · 2024-07-25 19:31 UTC

```diff
+ We are investigating reports of intermittent errors for some Trello customers when moving cards between boards or searching for cards. We will provide more details once we identify the root cause
```

**9. Added: Update** (identified) · 2024-07-25 20:00 UTC

```diff
+ We’ve identified the issue causing problems with moving and searching for cards on Trello. We’re currently working on implementing a fix, and a new update will be shared soon.
```

**10. Added: Update** (resolved) · 2024-07-25 20:27 UTC

```diff
+ We previously identified the issue with moving cards and searching for cards in Trello. The issue has been resolved and Trello is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-25 19:31 UTC | Major incident: Issue with search and moving cards for some users (this change) | outage |

All Trello changes: [timeline](https://rewindex.com/company/trello/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0dd933e8a167b3 · Markdown: https://rewindex.com/change/i0dd933e8a167b3.md · JSON: https://rewindex.com/api/v1/changes/i0dd933e8a167b3 · Generated 2026-10-18T02:54:52.182Z