# OVHcloud: Major incident: [SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification

> Major incident: [SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification. Detected 2026-11-13 by Rewindex: what changed on OVHcloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i0cdc4abbc0b865
Last updated: 2026-11-13T13:03:42Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-13 12:54 UTC · Detected: 2026-11-13 13:03 UTC
- [Source: https://hosted-private-cloud.status-ovhcloud.com/incidents/08xzsj2by8sl](https://hosted-private-cloud.status-ovhcloud.com/incidents/08xzsj2by8sl)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)
- Versions: before (none: first archived) → after incident\_version:765/08xzsj2by8sl@2dae4e52bacb
- Change 1 of 6 for this incident

Incident page (full timeline): [\[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/company/ovhcloud/incidents/08xzsj2by8sl.md)
## What changed

**1. Added: Title**

```diff
+ [SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-11-13 12:54 UTC
```

**5. Added: Affected components**

```diff
+ Managed VMware vSphere || SBG - Compute
```

**6. Added: Update** (identified) · 2026-11-13 12:54 UTC

```diff
+ We are currently experiencing an incident affecting our Managed VMware vSphere offering in the racks S345A01 and S345A02 in SBG3. The root cause has been identified. Please find the details of this incident below : Start time : 13/11/2026 12:35 UTC Impacted Service(s) : Some hosts in the racks S345A01 and S345A02 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their hosts located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-13 12:54 UTC | Major incident: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification (this change) | major |
| 2026-11-13 16:43 UTC | [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/r9fc4e4fe7257ca.md) |  |
| 2026-11-13 17:23 UTC | [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/r0bff2848c57541.md) |  |
| 2026-11-13 19:33 UTC | [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/r7e6baa7b421ee2.md) |  |
| 2026-11-13 21:23 UTC | [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/rb5b39f6876e359.md) |  |
| 2026-11-13 22:14 UTC | [Incident updated: \[SBG3\]\[Managed VMware vSphere\] - Racks S345A01, S345A02 incident notification](https://rewindex.com/change/reb334c61e31daf.md) |  |

Next: [change](https://rewindex.com/change/r9fc4e4fe7257ca.md) · All OVHcloud changes: [timeline](https://rewindex.com/company/ovhcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification on OVHcloud’s status page, changed 2026-11-13 12:54 UTC (change 1 of 6).

- Canonical URL: https://rewindex.com/change/i0cdc4abbc0b865
- Citation: OVHcloud, “Major incident: [SBG3][Managed VMware vSphere] - Racks S345A01, S345A02 incident notification” (2026-11-13 12:54 UTC). Archived by Rewindex: https://rewindex.com/change/i0cdc4abbc0b865 (CC BY 4.0).
- Markdown link: `[OVHcloud: Major incident: SBG3Managed VMware vSphere - Racks S345A01, S345A02 incident notification (2026-11-13)](https://rewindex.com/change/i0cdc4abbc0b865)`


---
Canonical: https://rewindex.com/change/i0cdc4abbc0b865 · Markdown: https://rewindex.com/change/i0cdc4abbc0b865.md · JSON: https://rewindex.com/api/v1/changes/i0cdc4abbc0b865 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T08:48:55.508Z