# Mode: Major incident: Intercom Outage

> Major incident: Intercom Outage. Detected 2026-11-04 by Rewindex: what changed on Mode’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i0ca4ae18cc319f
Last updated: 2026-11-04T08:43:50Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-21 12:03 UTC · Detected: 2026-11-04 08:43 UTC
- [Source: https://status.modeanalytics.com/incidents/trz85zg30b00](https://status.modeanalytics.com/incidents/trz85zg30b00)
- [Company: Mode](https://rewindex.com/company/mode.md)
- Versions: before (none: first archived) → after incident\_version:72/trz85zg30b00@6e7a190a5b8b
- Change 1 of 1 for this incident

Incident page (full timeline): [Intercom Outage](https://rewindex.com/company/mode/incidents/trz85zg30b00.md)
## What changed

**1. Added: Title**

```diff
+ Intercom Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-21 12:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-21 12:03 UTC
```

**6. Added: Affected components**

```diff
+ Ticketing System - Intercom
```

**7. Added: Update** (investigating) · 2025-10-20 12:21 UTC

```diff
+ Intercom messenger is experiencing degraded performance and the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
```

**8. Added: Update** (investigating) · 2025-10-20 12:32 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-10-20 12:33 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2025-10-20 12:34 UTC

```diff
+ We are continuing to investigate this issue.
```

**11. Added: Update** (resolved) · 2025-10-21 12:03 UTC

```diff
+ Intercom access has recovered, and the Support team has resumed normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-21 12:03 UTC | Major incident: Intercom Outage (this change) | outage |

All Mode changes: [timeline](https://rewindex.com/company/mode/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Intercom Outage on Mode’s status page, changed 2025-10-21 12:03 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i0ca4ae18cc319f
- Citation: Mode, “Major incident: Intercom Outage” (2025-10-21 12:03 UTC). Archived by Rewindex: https://rewindex.com/change/i0ca4ae18cc319f (CC BY 4.0).
- Markdown link: `[Mode: Major incident: Intercom Outage (2025-10-21)](https://rewindex.com/change/i0ca4ae18cc319f)`


---
Canonical: https://rewindex.com/change/i0ca4ae18cc319f · Markdown: https://rewindex.com/change/i0ca4ae18cc319f.md · JSON: https://rewindex.com/api/v1/changes/i0ca4ae18cc319f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:40:44.641Z