# RubyGems.org: Critical incident: Users unable to access RubyGems.org

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2020-04-25 10:03 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: http://stspg.io/8g8fgl5lc63v](http://stspg.io/8g8fgl5lc63v)
- [Company: RubyGems.org](https://rewindex.com/company/rubygems.md)
- Versions: before (none: first archived) → after incident\_version:701/0l3rxc9njj9g@83be015807c7
- Change 1 of 1 for this incident

Incident page (full timeline): [Users unable to access RubyGems.org](https://rewindex.com/company/rubygems/incidents/0l3rxc9njj9g.md)
## What changed

**1. Added: Title**

```diff
+ Users unable to access RubyGems.org
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2020-04-25 10:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-04-25 10:16 UTC
```

**6. Added: Affected components**

```diff
+ Application
```

**7. Added: Update** (investigating) · 2020-04-25 10:03 UTC

```diff
+ We're currently investigating users being unable to access rubygems.org
```

**8. Added: Update** (investigating) · 2020-04-25 10:03 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2020-04-25 10:16 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-04-25 10:03 UTC | Critical incident: Users unable to access RubyGems.org (this change) | critical |

All RubyGems.org changes: [timeline](https://rewindex.com/company/rubygems/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0c73ba24ac20ab · Markdown: https://rewindex.com/change/i0c73ba24ac20ab.md · JSON: https://rewindex.com/api/v1/changes/i0c73ba24ac20ab · Generated 2026-10-20T00:01:01.852Z