# LlamaIndex: Critical incident: Increased parse latency

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-06-03 13:43 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/5n31x7cfb6nz](https://stspg.io/5n31x7cfb6nz)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/xdgdh46c37dl@cbea2cdccbe5
- Change 1 of 1 for this incident

Incident page (full timeline): [Increased parse latency](https://rewindex.com/company/llamaindex/incidents/xdgdh46c37dl.md)
## What changed

**1. Added: Title**

```diff
+ Increased parse latency
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-03 13:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-03 14:08 UTC
```

**6. Added: Affected components**

```diff
+ LlamaParse API, LlamaParse (EU) - LlamaParse API, LlamaParse (Global) - LlamaParse API
```

**7. Added: Update** (investigating) · 2026-06-03 13:43 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-06-03 13:52 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-06-03 13:57 UTC

```diff
+ An upstream compute provider had an outage. Services are recovering
```

**10. Added: Update** (resolved) · 2026-06-03 14:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-03 13:43 UTC | Critical incident: Increased parse latency (this change) | critical |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0c684c190fe587 · Markdown: https://rewindex.com/change/i0c684c190fe587.md · JSON: https://rewindex.com/api/v1/changes/i0c684c190fe587 · Generated 2026-10-19T23:12:59.584Z