# Figma: Critical incident: Service disruption

**Summary:** Figma reported a critical disruption from 2026-09-27 01:04 UTC to 2026-09-27 02:32 UTC, lasting 1 h 28 min, with services degraded or unavailable due to failures with AWS and other dependencies. Affected components included Figma Design, FigJam, Dev Mode, REST API, and Sign-in & Account Access; Figma reported services operational at 01:18 UTC before confirming resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-27 01:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8hcwlr5h3nnr](https://stspg.io/8hcwlr5h3nnr)
- [Company: Figma](https://rewindex.com/company/figma.md)
- Versions: before (none: first archived) → after incident\_version:101/l376b3fy6y47@a9db3e7b4c2e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service disruption
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-27 01:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-27 02:32 UTC
```

**6. Added: Affected components**

```diff
+ Admin, Billing & AI credits, Community & Forum, Dev Mode, Email & Notifications, FigJam, Figma agent, Figma Design, Figma Make, Figma Motion, Figma Slides, Figma Weave, File Browser & Search, MCP, Plugins & Widgets, Real-time collaboration server, REST API, Sign-in & Account Access
```

**7. Added: Update** (investigating) · 2026-09-27 01:04 UTC

```diff
+ We are currently investigating an issue where Figma Services are degraded or unavailable because of failures with AWS and other dependencies.
```

**8. Added: Update** (monitoring) · 2026-09-27 01:18 UTC

```diff
+ Figma should now be operational. We are continuing to monitor.
```

**9. Added: Update** (resolved) · 2026-09-27 02:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-27 01:04 UTC | Critical incident: Service disruption (this change) | outage |

All Figma changes: [timeline](https://rewindex.com/company/figma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0ba887b34f0c0b · Markdown: https://rewindex.com/change/i0ba887b34f0c0b.md · JSON: https://rewindex.com/api/v1/changes/i0ba887b34f0c0b · Generated 2026-10-18T02:29:45.953Z