# Mux: Major incident: Delays in some video processing tasks

> Major incident: Delays in some video processing tasks. Detected 2026-11-03 by Rewindex: what changed on Mux’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i0ab47d8acbda15
Last updated: 2026-11-03T02:23:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-11-03 02:15 UTC · Detected: 2026-11-03 02:23 UTC
- [Source: https://status.mux.com/incidents/7vpm5v4h0tgs](https://status.mux.com/incidents/7vpm5v4h0tgs)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/7vpm5v4h0tgs@353cc4ab52ad
- Change 1 of 3 for this incident

Incident page (full timeline): [Delays in some video processing tasks](https://rewindex.com/company/mux/incidents/7vpm5v4h0tgs.md)
## What changed

**1. Added: Title**

```diff
+ Delays in some video processing tasks
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-11-03 02:15 UTC
```

**5. Added: Affected components**

```diff
+ Mux Video - VOD
```

**6. Added: Update** (identified) · 2026-11-03 02:14 UTC

```diff
+ We are experiencing delays in some background video processing tasks. Video playback, live streaming, and new uploads are not affected. We have identified the cause and are remediating; delayed tasks will complete automatically and no action is needed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 02:15 UTC | Major incident: Delays in some video processing tasks (this change) | degradation |
| 2026-11-03 03:03 UTC | [Incident updated: Delays in some video processing tasks](https://rewindex.com/change/r42cca251d6acb4.md) | Normal progress |
| 2026-11-03 03:33 UTC | [Incident updated: Delays in some video processing tasks](https://rewindex.com/change/r17e7e1cb999f75.md) | Normal progress |

Next: [change](https://rewindex.com/change/r42cca251d6acb4.md) · All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0ab47d8acbda15 · Markdown: https://rewindex.com/change/i0ab47d8acbda15.md · JSON: https://rewindex.com/api/v1/changes/i0ab47d8acbda15 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T19:39:32.679Z