# Stitch: Major incident: Web application instability

**Summary:** Stitch reported a major availability incident affecting app.stitchdata.com from 2023-09-06 20:37 UTC to 2023-09-06 21:07 UTC, lasting 30 min. The team implemented a workaround, then resolved the root cause and confirmed stable availability; extraction and loading processes were unaffected, and no data was lost. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-09-06 20:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0v67d1yjblkl](https://stspg.io/0v67d1yjblkl)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/zj37lqstbywn@2825e0e81d20
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Web application instability
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-09-06 20:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-09-06 21:07 UTC
```

**6. Added: Affected components**

```diff
+ app.stitchdata.com
```

**7. Added: Update** (investigating) · 2023-09-06 20:37 UTC

```diff
+ Our team is investigating an issue affecting availability of the web application. Note that this does not affect any extraction or loading processes.
```

**8. Added: Update** (identified) · 2023-09-06 20:39 UTC

```diff
+ Our team has identified the cause of the degraded availability and have implemented a workaround while we address the root cause.
```

**9. Added: Update** (resolved) · 2023-09-06 21:07 UTC

```diff
+ The root cause has been resolved and web application availability has remained stable during monitoring. Integrations encountered no disruption to extraction or loading processes, and no data has been lost as a result of this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-09-06 20:37 UTC | Major incident: Web application instability (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i09ce50bf027b6b · Markdown: https://rewindex.com/change/i09ce50bf027b6b.md · JSON: https://rewindex.com/api/v1/changes/i09ce50bf027b6b · Generated 2026-10-18T02:54:45.234Z