# Snowflake: Critical incident: INC20000175

**Summary:** Snowflake reported a critical outage in Azure - Southeast Asia (Singapore), where infrastructure connectivity issues may have prevented customers from accessing services. It started at 2026-08-25 03:53 UTC and was resolved at 2026-08-25 04:35 UTC, lasting 41 min; Snowflake implemented a fix and confirmed restoration through monitoring. Other regions were unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-25 03:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bxb7z0v4b69s](https://stspg.io/bxb7z0v4b69s)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)
- Versions: before (none: first archived) → after incident\_version:164/3s0hdzy30jww@9cad7062f0bf
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ INC20000175
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-08-25 03:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-25 04:35 UTC
```

**6. Added: Affected components**

```diff
+ Applications, Azure - Southeast Asia (Singapore) - Applications, Azure - Southeast Asia (Singapore) - Databases, Tables, and Views, Databases, Tables, and Views
```

**7. Added: Update** (investigating) · 2026-08-25 03:53 UTC

```diff
+ Current status: We're investigating an issue with Snowflake Data Cloud in the Southeast Asia region. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the Southeast Asia region may be unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions are not impacted. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026
```

**8. Added: Update** (monitoring) · 2026-08-25 04:10 UTC

```diff
+ Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 30 minutes. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region.
```

**9. Added: Update** (resolved) · 2026-08-25 04:35 UTC

```diff
+ Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted. Workaround: There were no available workarounds for this issue. Incident start time: 03:09 UTC August 25, 2026 Incident end time: 04:05 UTC August 25, 2026 Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.
```

**10. Added: Update** (postmortem) · 2026-09-03 01:17 UTC

```diff
+ Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site:    [https://community.snowflake.com/s/article/INC20000175](https://community.snowflake.com/s/article/INC20000175)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-25 03:53 UTC | Critical incident: INC20000175 (this change) | outage |

All Snowflake changes: [timeline](https://rewindex.com/company/snowflake/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i097f6c58fd24bc · Markdown: https://rewindex.com/change/i097f6c58fd24bc.md · JSON: https://rewindex.com/api/v1/changes/i097f6c58fd24bc · Generated 2026-10-18T01:53:57.188Z