# WorkOS: Major incident: Webhook delivery delays

**Summary:** WorkOS reported major delays delivering a subset of webhooks starting at 2026-05-19 21:43 UTC, delaying affected webhook delivery for 16 min. The incident was resolved at 2026-05-19 22:00 UTC after the webhook queue backlog was delivered. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-19 21:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/md7zcldgxty5](https://stspg.io/md7zcldgxty5)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/34gtd06ht1rf@643d0be67829
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Webhook delivery delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-19 21:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-19 22:00 UTC
```

**6. Added: Update** (identified) · 2026-05-19 21:43 UTC

```diff
+ We are experiencing delays delivering a subset of webhooks. We have identified the issue and working on a remediation.
```

**7. Added: Update** (resolved) · 2026-05-19 22:00 UTC

```diff
+ The webhooks queue backlog has been delivered. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-19 21:43 UTC | Major incident: Webhook delivery delays (this change) | degradation |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i08a49ecc46dc3e · Markdown: https://rewindex.com/change/i08a49ecc46dc3e.md · JSON: https://rewindex.com/api/v1/changes/i08a49ecc46dc3e · Generated 2026-10-18T02:54:52.293Z