# OVHcloud: Major incident: [GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification

> Major incident: [GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification. Detected 2026-11-05 by Rewindex: what changed on OVHcloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i0864633e4a5922
Last updated: 2026-11-05T02:14:03Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-29 15:20 UTC · Detected: 2026-11-05 02:14 UTC
- [Source: https://web-cloud.status-ovhcloud.com/incidents/z7z8fw3nybxs](https://web-cloud.status-ovhcloud.com/incidents/z7z8fw3nybxs)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)
- Versions: before (none: first archived) → after incident\_version:765/z7z8fw3nybxs@dbcfdf87f962
- Change 1 of 1 for this incident

Incident page (full timeline): [\[GRA\]\[Web Hosting\] - Filerz 956 Cluster029/129 incident notification](https://rewindex.com/company/ovhcloud/incidents/z7z8fw3nybxs.md)
## What changed

**1. Added: Title**

```diff
+ [GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-29 15:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-29 15:20 UTC
```

**6. Added: Affected components**

```diff
+ Web Hosting || Datacenter GRA - Cluster129
```

**7. Added: Update** (investigating) · 2026-10-27 09:36 UTC

```diff
+ We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 956 Cluster129. Here are some supplementary details : Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 is unreachable on the Cluster129. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**8. Added: Update** (monitoring) · 2026-10-27 14:08 UTC

```diff
+ We would like to inform you that our service has been fully restored as of 27/10/2026 12:00 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz 956 was unreachable on Web Hosting Cluster129. Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz. Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.
```

**9. Added: Update** (monitoring) · 2026-10-28 00:34 UTC

```diff
+ Please find an update of this incident below : Update : Filerz956 on the Cluster029/129 is experiencing instability again. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**10. Added: Update** (identified) · 2026-10-28 16:37 UTC

```diff
+ Please find an update of this incident below : Update : Filerz956 on the Cluster029/129 is still experiencing instability. Ongoing Actions : Our teams are still working on this issue and remain mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**11. Added: Update** (identified) · 2026-10-28 19:07 UTC

```diff
+ We are currently experiencing an incident affecting our Web Hosting offering in the Cluster129. The root cause has been identified. Please find the details of this incident below : Start time : 27/10/2026 09:00 UTC Impacted Service(s) : Filerz956 on Cluster129 is experiencing instability. Customers Impact : Customers may experience latency when accessing their websites hosted on Filerz956. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**12. Added: Update** (resolved) · 2026-10-29 15:20 UTC

```diff
+ We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved. Start time : 27/10/2026 09:00 UTC End time : 27/10/2026 12:00 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 15:20 UTC | Major incident: \[GRA\]\[Web Hosting\] - Filerz 956 Cluster029/129 incident notification (this change) | outage |

All OVHcloud changes: [timeline](https://rewindex.com/company/ovhcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification on OVHcloud’s status page, changed 2026-10-29 15:20 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i0864633e4a5922
- Citation: OVHcloud, “Major incident: [GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification” (2026-10-29 15:20 UTC). Archived by Rewindex: https://rewindex.com/change/i0864633e4a5922 (CC BY 4.0).
- Markdown link: `[OVHcloud: Major incident: GRAWeb Hosting - Filerz 956 Cluster029/129 incident notification (2026-10-29)](https://rewindex.com/change/i0864633e4a5922)`


---
Canonical: https://rewindex.com/change/i0864633e4a5922 · Markdown: https://rewindex.com/change/i0864633e4a5922.md · JSON: https://rewindex.com/api/v1/changes/i0864633e4a5922 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T10:29:55.364Z