# ActiveCampaign: Major incident: Active Intelligence

**Summary:** ActiveCampaign reported a major outage affecting Active Intelligence for Automations, listing Automations, APAC Region - Automations and EU Region - Automations as affected components. It started at 2026-01-30 17:48 UTC and was resolved at 2026-01-30 18:10 UTC; the computed duration was 21 min. The vendor identified the issue and implemented a fix, without stating a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-30 17:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1gsg7ngwxyb6](https://stspg.io/1gsg7ngwxyb6)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/9hkzbjqx8rkk@f680515f07e4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Active Intelligence
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-30 17:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-30 18:10 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - Automations, Automations, EU Region - Automations
```

**7. Added: Update** (investigating) · 2026-01-30 17:48 UTC

```diff
+ We are investigating an issue with Active Intelligence for Automations.
```

**8. Added: Update** (identified) · 2026-01-30 17:49 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2026-01-30 18:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-30 17:48 UTC | Major incident: Active Intelligence (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i084e5b637b610a · Markdown: https://rewindex.com/change/i084e5b637b610a.md · JSON: https://rewindex.com/api/v1/changes/i084e5b637b610a · Generated 2026-10-18T03:55:49.926Z