# Telnyx: Major incident: Network connectivity issues in Frankfurt 

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-08-15 03:58 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.telnyx.com/incidents/01M01S3PM6XG5VRWJ33CCV19F3](https://status.telnyx.com/incidents/01M01S3PM6XG5VRWJ33CCV19F3)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)
- Versions: before (none: first archived) → after incident\_version:705/01M01S3PM6XG5VRWJ33CCV19F3@1a6c6bdca98d
- Change 1 of 1 for this incident

Incident page (full timeline): [Network connectivity issues in Frankfurt](https://rewindex.com/company/telnyx/incidents/01M01S3PM6XG5VRWJ33CCV19F3.md)
## What changed

**1. Added: Title**

```diff
+ Network connectivity issues in Frankfurt 
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-15 03:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-31 13:30 UTC
```

**6. Added: Update** (identified) · 2026-08-15 03:58 UTC

```diff
+ Network connectivity issues caused by underlying vendor
```

**7. Added: Update** (identified) · 2026-08-15 08:47 UTC

```diff
+ Vendor is actively working to restore connectivity. Programmable Wireless services are affected in all supported regions.
```

**8. Added: Update** (monitoring) · 2026-08-19 15:58 UTC

```diff
+ A workaorund was implemented to bypass the impacted AWS service. This enabled data sessions to be re-established. A maintenance window is schedule on Friday morning UTC to move the connectivity back from the workaround solution to the AWS Direct Connects.
```

**9. Added: Update** (resolved) · 2026-08-31 13:30 UTC

```diff
+ Closing
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-15 03:58 UTC | Major incident: Network connectivity issues in Frankfurt  (this change) | major |

All Telnyx changes: [timeline](https://rewindex.com/company/telnyx/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0838ae705dcffa · Markdown: https://rewindex.com/change/i0838ae705dcffa.md · JSON: https://rewindex.com/api/v1/changes/i0838ae705dcffa · Generated 2026-10-19T21:43:15.434Z