# Metronome: Major incident: API Error Rates Elevated

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-21 21:53 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://status.metronome.com/incidents/01KY3APKVDB6N0YD4Y18W2BS9V](https://status.metronome.com/incidents/01KY3APKVDB6N0YD4Y18W2BS9V)
- [Company: Metronome](https://rewindex.com/company/metronome.md)
- Versions: before (none: first archived) → after incident\_version:747/01KY3APKVDB6N0YD4Y18W2BS9V@50075c71aa97
- Change 1 of 1 for this incident

Incident page (full timeline): [API Error Rates Elevated](https://rewindex.com/company/metronome/incidents/01KY3APKVDB6N0YD4Y18W2BS9V.md)
## What changed

**1. Added: Title**

```diff
+ API Error Rates Elevated
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 21:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-22 03:25 UTC
```

**6. Added: Update** (investigating) · 2026-07-21 21:53 UTC

```diff
+ We are investigating elevated error rates on our API. Ingest is not impacted.
```

**7. Added: Update** (monitoring) · 2026-07-21 23:22 UTC

```diff
+ API error rates have returned to normal, and the team is continuing to monitor.
```

**8. Added: Update** (resolved) · 2026-07-22 03:25 UTC

```diff
+ API error rates have resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 21:53 UTC | Major incident: API Error Rates Elevated (this change) | major |

All Metronome changes: [timeline](https://rewindex.com/company/metronome/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0753ea6a315a73 · Markdown: https://rewindex.com/change/i0753ea6a315a73.md · JSON: https://rewindex.com/api/v1/changes/i0753ea6a315a73 · Generated 2026-10-20T00:01:12.416Z