# Devin (Cognition): Major incident: Starting Devin sessions degraded

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-02-05 16:28 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/jqwjrbdy8gl5](https://stspg.io/jqwjrbdy8gl5)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)
- Versions: before (none: first archived) → after incident\_version:676/v8h2q5nnvjcc@a64ed1313b89
- Change 1 of 1 for this incident

Incident page (full timeline): [Starting Devin sessions degraded](https://rewindex.com/company/devin/incidents/v8h2q5nnvjcc.md)
## What changed

**1. Added: Title**

```diff
+ Starting Devin sessions degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-05 16:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-05 17:53 UTC
```

**6. Added: Affected components**

```diff
+ Agent, Cloud Agent
```

**7. Added: Update** (investigating) · 2026-02-05 16:28 UTC

```diff
+ Due to spikes in demand, Devins are slow to start. Some Devins are being started in a degraded state. We are currently investigating the issue.
```

**8. Added: Update** (investigating) · 2026-02-05 16:48 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-02-05 17:10 UTC

```diff
+ We are continuing to investigate this issue. We are seeing continued delays when starting Devin sessions.
```

**10. Added: Update** (identified) · 2026-02-05 17:22 UTC

```diff
+ We have identified a root cause and have applied a mitigation. There is a large backlog of session requests so slowness is still expected. We are working on accelerating draining the queue.
```

**11. Added: Update** (monitoring) · 2026-02-05 17:27 UTC

```diff
+ A patch to accelerate draining of the queue has been applied. At this moment, we expect the system to be fully operational, but will continue to monitor.
```

**12. Added: Update** (resolved) · 2026-02-05 17:53 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-05 16:28 UTC | Major incident: Starting Devin sessions degraded (this change) | major |

All Devin (Cognition) changes: [timeline](https://rewindex.com/company/devin/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i073b106a1a6c96 · Markdown: https://rewindex.com/change/i073b106a1a6c96.md · JSON: https://rewindex.com/api/v1/changes/i073b106a1a6c96 · Generated 2026-10-20T00:48:58.044Z