# ngrok: Major incident: Error when signing in via SSO

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-08 20:05 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/9b514j1t1wcc](https://stspg.io/9b514j1t1wcc)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/cvhxdmj659rw@841113225a8d
- Change 1 of 1 for this incident

Incident page (full timeline): [Error when signing in via SSO](https://rewindex.com/company/ngrok/incidents/cvhxdmj659rw.md)
## What changed

**1. Added: Title**

```diff
+ Error when signing in via SSO
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-08 20:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-08 21:48 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard (https://dashboard.ngrok.com)
```

**7. Added: Update** (investigating) · 2026-09-08 20:05 UTC

```diff
+ Some users may encounter errors logging in to dashboard.ngrok.com via SSO. We are currently investigating.
```

**8. Added: Update** (resolved) · 2026-09-08 21:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-08 20:05 UTC | Major incident: Error when signing in via SSO (this change) | major |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i063620a001850f · Markdown: https://rewindex.com/change/i063620a001850f.md · JSON: https://rewindex.com/api/v1/changes/i063620a001850f · Generated 2026-10-20T00:00:57.520Z