# SingleStore: Major incident: Databases not reachable from SQL editor

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-04-22 09:38 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/6807637a522bd905ce415600](https://status.singlestore.com/pages/incident/5f75344c593ae004ba02aaa6/6807637a522bd905ce415600)
- [Company: SingleStore](https://rewindex.com/company/singlestore.md)
- Versions: before (none: first archived) → after incident\_version:163/6807637a522bd905ce415600@02dd3f616d95
- Change 1 of 1 for this incident

Incident page (full timeline): [Databases not reachable from SQL editor](https://rewindex.com/company/singlestore/incidents/6807637a522bd905ce415600.md)
## What changed

**1. Added: Title**

```diff
+ Databases not reachable from SQL editor
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-22 09:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-22 10:07 UTC
```

**6. Added: Affected components**

```diff
+ AWS Clusters, Cluster Management
```

**7. Added: Update** (investigating) · 2025-04-22 09:38 UTC

```diff
+ Databases not reachable from SQL editor inside the Portal and there is loss of customer monitoring. We are investigating the issue
```

**8. Added: Update** (resolved) · 2025-04-22 10:07 UTC

```diff
+ Issue has been Resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-22 09:38 UTC | Major incident: Databases not reachable from SQL editor (this change) | outage |

All SingleStore changes: [timeline](https://rewindex.com/company/singlestore/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i062d7709c722aa · Markdown: https://rewindex.com/change/i062d7709c722aa.md · JSON: https://rewindex.com/api/v1/changes/i062d7709c722aa · Generated 2026-10-18T11:25:12.081Z